|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
 iLinc for Customer SupportSupportLinc online customer support software enables high quality customer support over the Internet. With SupportLinc, your representatives gain the ability not only to see the customer’s problem, but also to get hands-on access to it – dramatically expediting resolution time and giving each customer the personalized attention that builds loyalty.SupportLinc online technical support software makes it possible for support reps to help multiple users at once and allow an assistant technician to join the session as well. This online customer support software has personalized features such as picture ID, text chat, and interactive whiteboards, SupportLinc delivers a level of interaction that can’t be matched by telephone or email communication. And, iLinc’s intense security protections ensure that your data, processes, and network are never compromised. Build a More Successful Support Organization SupportLinc ensures extreme ease-of-use for you and your customers. They get one-click support access through your website or other designated URL and can be placed into a queue until help is available. To monitor and measure activity, this online technical support software provides very simple administration as well as valuable metrics (e.g. time-to-resolution, session length, and customer satisfaction). To deliver a more streamlined support experience for your customers, your iLinc administrators and/or session leaders can customize your online remote support software to display an internal or public webpage as the default SupportLinc entry point. They can even create individual public-facing pages to post events and materials and brand the interface with your organization’s colors and images. SupportLinc online remote support software puts the latest collaboration technologies at your fingertips:
|
| |||||||||
